FAQ – Frequently Asked Questions

1. What materials are your toys made from?
All our toys are hand-crafted using platinum cured silicone, which is body-safe, non-porous, hypoallergenic, and easy to clean.

2. What is platinum-cured silicone?
Platinum-cured silicone, also known as platinum silicone, is a silicone that’s cured (or set) using platinum as a catalyst. This process creates a durable, non-porous material free from toxic by-products and phthalates. It’s widely used in medical and food-safe applications, making it an ideal choice for intimate products that prioritize safety, longevity, and comfort.

3. Are your toys safe for all skin types?
Yes! Platinum silicone is non-toxic and hypoallergenic, making it safe for sensitive skin and all types of play.

4. How do I care for my toy?
Our toys are easy to clean with mild soap and warm water. For deep cleaning, you can boil them or place them in the dishwasher (top rack only). Avoid using Silicone-based lubricants with silicone toys.

1. Are your toys customizable?
Yes! Each toy is handmade, and we offer custom colors and firmness options to make sure your experience is one of a kind.

2. Can I request specific colors or designs?
Absolutely! We offer a variety of colors and even custom options, like a blend of colors or adding sparkles for a unique look. Just reach out with your ideas or preferences, and we’ll work with you to make it happen!

3. Are firmness levels customizable?
Currently we only offer the one firmness (A40+) which is very firm. we will eventually offer a softer firmness around (A20) in the future.

4. How long does it take to make my custom order?
Since each toy is handmade to order, processing times can vary. On average, it takes around 1-3 days for us to create your custom piece depending on orders. Once complete, we’ll ship it out right away and send you tracking information to keep you updated.

1. Do you ship discreetly?
Absolutely! All orders are shipped in plain, unmarked packaging to ensure your privacy.

2. Do you offer international shipping?
Yes, we do! We ship from the United Kingdom so shipping times and costs will vary depending on your location.

3. What payment options do you accept?
We accept major credit cards and secure payment methods to make your purchase smooth and private.

4. How long does it take to receive my order?
Since each item is made to order, it may take a few days to craft your piece before it’s ready for shipping. We’ll keep you updated with tracking information once it’s on the way.